Terms & Conditions

The following Terms and Conditions concern the offer and sale of products on the website www.blackbasic.co, owned and maintained by SIA blackbasic, reg. No. 40203427554, legal address: Riga, Sampetera 4, LV-1046, Latvia. E-mail: info@blackbasic.co.

ORDERING

1. Find the product that you like and click “Add to cart” for each product that you would like to order. Select the desired quantity of each chosen product in the Checkout view. 
2. Continue through the checkout process and fill in your details (full name, phone number, e-mail and delivery address). Once you have provided your delivery address and chosen the shipping method, the information on the shipping costs and the delivery time to your chosen destination will be displayed. 
3. Your personal information is required for providing the delivery service of your order. This information will not be used for any other purposes without your consent. 
4. After you have filled in all the necessary shipping information in the checkout view, choose one of the payment methods provided. You can pay by credit/debit card (VISA, Mastercard, American Express) or by bank transfer.
5. By proceeding and clicking the “Pay in Eur” you confirm that you have read and accepted the Terms and Conditions and Privacy Policy of black:basic (SIA blackbasic).
6. Your order is placed only after the payment is completed through either of the payment methods provided. If the payment was successful, you will receive a confirmation e-mail from info@blackbasic.co within a few minutes; this e-mail will include the paid Proforma Invoice. Please keep the e-mail as it serves as proof of payment. If your payment was not successful, you will receive an e-mail from us to let you know that your order is not being processed; within the e-mail, you will find our customer support team contact information – they will be happy to help you.
7. The black:basic online store is open 24 hours a day. Please accept that the website might be temporarily down for maintenance. 

SECURE PAYMENT

The payment processing is provided by the payment platform makecommerce.lv. 

SHIPPING AND DELIVERY

Currently, we ship only to countries within the EU. 

Delivery costs

The shipping fee depends on your delivery country and your purchase amount. The information on the shipping costs to your chosen destination will be displayed once you will have added all the desired products to the cart and filled in the delivery address at the checkout view. Please note that the customs clearance fee (if applicable in your country when receiving goods from Latvia) is not included in the sum total, is not paid by black:basic, and must be carried out by the recipient. 

Delivery time

The order is normally dispatched from our warehouse on the next business day of receiving the payment of your order. Deliveries within Europe usually take 3-6 business days. All orders are shipped from our warehouse in Latvia.

You will receive an e-mail from info@blackbasic.co with the tracking number of your order on the same or next business day after placing your order. 

CANCELLATION

It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are dispatched on the same or next business day after you have placed the order. Contact us by phone +371 20039764 or e-mail info@blackbasic.co and we will try to help you.

RETURNS & REFUNDS

It may happen that you change your mind and decide to return your ordered items after receiving them. If so, you have to notify us within 14 days after the order has reached its final destination by sending us an e-mail to info@blackbasic.co. Please include your full name, your order Invoice number, and list the items you would like to return. If you miss the deadline specified in this clause, the return cannot be completed and will not be refunded. 

If you notify us within the deadline specified, we will give a full refund of the purchase price (excluding shipping costs) on the condition that the items are sent back to us absolutely the same as you received them. The items have to be sent back within 14 days after we have received the notification from you. 

The refund will be returned to the credit card, bank account used to pay for the order within 14 days after receiving the items at our warehouse. If the items are not received in the same condition as you received them, a deduction can be made from your refund equal to the decrease of the value of the items.

The shipping expenses for returning an order are not covered by black:basic, and must be paid by you, as well as arranged by yourself. Returns can be shipped directly to us, or to a drop-off/collection point.

The return address is:

black:basic 

SIA blackbasic

Daugavas 38

Marupe, LV-2167

Latvia

The items are your responsibility until they reach our warehouse. Please make sure you pack them safely to prevent any damage to the products. Please use the same packaging you received them in and keep receipts and tracking numbers as proof of sending the items back.

TRADEMARK AND COPYRIGHT

All product designs, product names, tradenames, trademarks and content included on this website are owned by SIA blackbasic, and shall remain the exclusive property of SIA blackbasic Trademarks and tradenames are registered with the trademark authorities within the European Union and are protected by copyright and trademark laws. You are not permitted to use any product designs, product names, tradenames or trademarks presented on this site without prior written consent from SIA blackbasic. 

PRIVACY & DATA SECURITY

We treat your privacy with full respect. All the personal data we collect when you’re making an order at our online store are necessary to get your order delivered to you. Please note that we are asking only for the data that is necessary to organise the delivery of your product. We guarantee that we will never sell, rent, lease or give away your personal information to any third party.

Your personal data which we will process & purposes for which the personal data will be used:

All the personal details provided by you at the checkout view (full name, phone number, e-mail address, delivery address) are used only for the purposes to complete your order and are kept strictly confidential.

When placing the order, we need your full name and delivery address to organise the shipping with a reliable courier company (we work with Omniva), and your phone number in case the courier needs to contact you regarding the delivery as the bike is shipped right up to the consignee’s doors. We will use your e-mail address to contact you in case we need to specify any details in relation to your order before dispatching it. You will also receive an order confirmation e-mail from us after completing your order and another e-mail when the bike is on its way with the exact delivery date and the tracking number of your order. Your full name and the contact details mentioned above are also necessary for us to prepare the Proforma and Final Invoice of your order which serves also as proof of your purchase in case you need our help in relation to warranty service.

Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for the execution of payments to the owner of the platform Maksekeskus AS.

Data use when signing up for our e-mail newsletter:

From time to time your e-mail may be used to inform you of new products, special offers and discounts, but only if you have confirmed that you want to receive such information from us. However, you always keep the right to be forgotten and unsubscribe from our newsletters by clicking on the provided link in the newsletter or sending a request to info@blackbasic.co.

Duration for which the personal data will be stored:

Your personal details (full name, phone number, e-mail address, delivery address) will be kept safely for 5 years from the moment of purchasing black:basic products. We keep the information for this long as it is considered to be the period the product can be used taking into account the age group it is intended for. The period of 5 years is considered to be the time when either of the parties may have the need to contact each other in case of after-sales service, new add-ons or updates of the product. If you want your personal data to be erased earlier, please contact us by sending a message to info@blackbasic.co at any time.

If you have subscribed to our newsletters your e-mail address will be kept safely in our database until the moment you unsubscribe from our newsletters.

Use of Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience.

Cookies do not contain any personal data and cannot detect a certain user. Based on the cookie technology, we only receive anonymized information indicating, for example, which websites you visited our website from.

We use cookies provided by a trusted third party which is Google Analytics from Google. We use it to analyse where visitors go, what they do and where they like to linger most when visiting our online store. It is all done to make your visit as comfortable and interesting as possible.

Please note that certain cookies are already enabled as soon as you enter our website. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this) but be aware that by disabling cookies, you may disable the functionality and features they add to this site.

Privacy rights

You have the right to check your personal information, to demand the correction of incorrect information, to deny the use of your personal information by sending your request to info@blackbasic.co.

Keep in mind that we have the right to modify this privacy policy at any time. In case of important changes to this policy, we will definitely notify you via e-mail or on our website. The most recent changes have been made on 15.12.2021.

RESOLUTION OF DISPUTES & FINAL PROVISIONS

These Terms and Conditions are subject to the law of the Republic of Latvia. Any dispute arising out of or in connection with these Terms and Conditions or to this website or its services shall be solved by way of negotiations. Failing amicable settlement within 30 days, the dispute shall be referred to a court of law of the Republic of Latvia having jurisdiction over it. Any issues not specifically indicated in the Terms and Conditions are governed by the laws of the Republic of Latvia.